Cancellation & Refund Policy

Wheelit India prioritizes complete customer satisfaction. We strive to provide accurate vehicle details, expert consultations, and responsive support. This policy outlines how cancellations and refunds are handled.

I. Agreement to Policy

By creating an account or using our services at www.wheelitindia.com or our mobile application, you agree to comply with this Cancellation and Refund Policy.

For assistance, contact us at:
Email: contactus@wheelitindia.com
Phone: +91 9244115005

II. Cancellation Policy

• Full refund for cancellations made more than 12 hours before the consultation time.
• Rescheduling allowed once if done at least 6 hours before the consultation.
• No refund for cancellations within 12 hours due to preparation efforts.
• Cancellation must be submitted through the “Contact Us” form on our site or app.
• If the service has started or was missed, it is considered delivered and non-refundable.
• Payment gateway or transaction charges are non-refundable.

III. Refund Policy

• Refunds are granted only in cases of verified service errors by Wheelit India.
• All refund requests undergo internal review and approval.
• Approved refunds are processed within 14 working days.
• Refunds are issued to the original payment method only.
• No refunds in the following cases:
  • Change of mind after booking.
  • User missed the consultation.
  • Switching to promotional or discounted plans after payment.
  • Promotional or bundled services.
  • Recurring subscriptions not cancelled before renewal.

IV. Zero-Tolerance Policy – Bans Without Refund

Accounts may be permanently banned without refund if the user:

• Posts fraudulent, harmful, or illegal content.
• Uses multiple accounts to manipulate visibility or ratings.
• Engages in harassment or abuse of staff/users.
• Attempts financial exchanges outside the platform.
• Shares contact info to bypass platform systems.
• Sends spam or marketing content.
• Takes transactions off the platform.
• Refuses to follow platform terms and conduct standards.

V. Important Disclaimers

• Suspicious or incomplete profiles may be rejected without notice.
• Wheelit India may remove or suspend accounts violating policies.
• All users (free or paid) must comply with our Terms & Conditions.

VI. Need Help?

If you need assistance, please contact us at:
Email: contactus@wheelitindia.com
Phone: +91 9244115005
Or use the Contact Us form on our website or app.

Wheelit India reserves the right to update this policy at any time. Updates will be reflected on our website and app.